Gartner and UC

Someone asked me recently about defining UC and this post immediately came to my mind : http://blogs.gartner.com/nick_jones/2010/09/07/is-unified-communications-the-biggest-scam-since-ponzi/

If a senior analyst at Gartner is skeptic  about the mish-mash of solutions all bundled together ( aka UC ) , I wonder how customers truly feel when they have opaque solutions from different vendors on their desktop.  It possibly isn’t too different from that of the analyst albeit mostly usability reasons !

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